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Our Customer Success team is here to educate, train and consult with you on all your digital media needs! Our normal business hours are Monday – Friday, 9:00am – 6:00pm Eastern Time. For after hours emergency support see below.
After-hours emergency support
After-hours support emergencies are handled by emailing support@franklymedia.com or by calling 212-931-1228. Frankly Media considers a request an emergency when a site or live stream is inaccessible, or if any of our backend web, video, mobile, or OTT content management platforms are down or inaccessible.
Holidays
Our company observes the following holidays and will be available via “after-hours emergency support”:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving
- Day after Thanksgiving
- Christmas
More ways to get help
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Call us at 212-931-1200
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Get more information about our product suite and how we can help you grow your digital audience, generate revenue, and simplify content workflows.