Our Customer Success team is here to educate, train and consult with you on all your digital media needs! Our normal business hours are Monday – Friday, 9:00am – 6:00pm Eastern Time. For after hours emergency support see below.
After-hours emergency support
After-hours support emergencies are handled by emailing [email protected] or by calling 212-931-1228. Frankly Media considers a request an emergency when a site or live stream is inaccessible, or if any of our backend web, video, mobile, or OTT content management platforms are down or inaccessible.
Our company observes the following holidays and will be available via “after-hours emergency support”:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Day after Thanksgiving
More ways to get help
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Call us at 212-931-1200
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